Privacy Policy

Privacy Policy - The Basics

The explanations and information provided on this page are only general and high-level explanations regarding the collection and processing of data. This document does not constitute legal advice. Because Chaynge operates across multiple jurisdictions (including the United States and Jamaica) the specific legal requirements for your Privacy Policy may vary. We strongly recommend that you seek professional legal counsel to ensure your document complies with the Florida Information Protection Act (FIPA), the Jamaica Data Protection Act (JDPA), and other relevant international regulations.

Disclosure Guidelines

At Chaynge, we are committed to protecting the privacy and personal data of our clients, website visitors, and partners. This Privacy Policy outlines how we collect, use, disclose, and manage data when you engage with our brand identity services, educational platforms, or digital assets.

1. The Type of Information We Collect

We receive, collect, and store information you enter on our website or provide to us in any other way. This may include:

Personal Identifiable Information (PII): Name, email address, phone number, and mailing addresses.

Business Information: Company names, tax IDs, and branding assets shared for project development.

Payment Details: For services rendered, we may collect payment info (though we typically process these through secure third-party gateways like Chase or CashApp).

Technical Data: Internet protocol (IP) addresses, login data, browser type, and session information (such as page response times).

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2. How We Collect Information

We collect information through various touchpoints:

Direct Interaction: When you sign up for a consultation, register for our "Believe & Become" materials, or correspond with us via email.

Automated Technologies: As you navigate our site, we may use cookies or similar tracking technologies to monitor user behavior and improve our interface.

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3. Why We Collect Such Information

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Chaynge collects non-personal and personal information for the following purposes:

To provide and operate our marketing and brand identity services.

To offer ongoing customer assistance and technical support.

To contact our visitors and users with general or personalized service-related notices and promotional messages 

To create aggregated statistical data to improve our service delivery.

To comply with applicable laws and regulations in Florida and Jamaica.

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4. How We Store, Use, Share, and Disclose Information

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Our company website is hosted on the Wix.com platform. Your data may be stored through Wix.com’s data storage, databases, and general applications. They store your data on secure servers behind a firewall.

We do not sell your personal information to third parties. We may share information with service providers  only to the extent necessary to fulfill your orders.

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5. How We Communicate with Site Visitors

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We may contact you to notify you regarding your account, to troubleshoot problems with your profile, to resolve a dispute, to collect fees or monies owed, or to send updates about our agency. For these purposes, we may contact you via email, telephone, text messages, or postal mail.

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6. How Visitors Can Withdraw Their Consent

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If you no longer wish for us to process your data, please contact us at [Insert Email Address] or send us mail at our registered Florida or Jamaica business addresses.

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7. Privacy Policy Updates

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We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated.

8. Questions and Contact Information

If you would like to access, correct, amend, or delete any personal information we have about you, you are invited to contact our Data Protection Officer at info@chaynge.co